FAQ

Frequently Asked Questions

Is this a subscription box?

No, this isn’t a monthly or subscription box. This is what we call a “one time box” that we will release every 2/3 months.

When will boxes ship?

An estimated shipment date will be provided on each listing. We print labels ahead of time in batches. Once all labels are printed, we will begin shipping boxes in batches. Because of this, it may take up to 2 to 3 weeks before you see your tracking update. Make sure to check our shipping updates page for the most up-to-date information. 

When will we find out the author(s) and see the cover for the upcoming box?

The author and cover will be revealed a week before the pre-order goes live.

What will be in the box? 

Each box will contain TWO books. The book will have a special edition cover. Each box will contain an exclusive swag item.

Will my item be secured once it's added to the Shopify cart?

No. Items are only secured once your purchase is completed. If an item sells out before checkout, it may be removed from your cart.

Will you reprint?

We will not be reprinting any books unless otherwise stated.

Can I purchase more than one box?

No. Since boxes are limited, we do not allow multiple orders. If we see multiple orders for one person, we will cancel your order without notice. Only one order per household is permitted.

Does The Bookaholic Book Box ship internationally?

We do ship internationally, but due to publisher restrictions, some boxes will not be available internationally. Please note that shipping costs can be high and are beyond our control. If you prefer, you may use a third-party forwarding service (e.g., Stackry), and we can accommodate those orders; however, we are not liable for their shipping. We are also not responsible for any import duties, VAT, or customs fees. If a package is returned to us due to unpaid VAT/customs, the customer is responsible for reshipment costs. No refunds will be issued.

*We no longer ship to the EU. You will have to use a third-party company.*

Lost or Stolen Package?

You will always receive a tracking number for your order if your order includes your email. Once the package is handed over to the postal service, we are no longer responsible for it.

If tracking shows your package is missing, please contact us within one week so we can assist you. If tracking shows the package as delivered, we cannot issue a refund or replacement. Please contact your local postal office for further help.

Orders shipped to an incorrect address provided by the customer are not eligible for a refund or replacement.

An item is missing from my box?

Oops. We are all humans and make mistakes. Please email us within 7 days of delivery with a photo of what you did receive, and we will send it out to you as soon as we can. 

Returns/Refunds/Exchanges?

There are no returns, refunds, or exchanges for our boxes. All sales are final.

Damaged books/items?

We do our best to protect your books, but we understand that occasional damage can occur during shipping.

Please visit the Damaged/ Dents books tab to know more about our damage and replacement policies.

You have 3 days from the date we send your return label to ship the damaged item back to us. Returns sent after this period will not be accepted or replaced.

If you ship the item after the 3-day window, it will no longer be eligible for replacement. You will be responsible for purchasing a return label if you would like the “damaged” book sent back to you.

If you have any questions, please email us at info@bookaholicbookbox.com