Damaged / Dents books

We try our best to protect the books as much as we can, but we understand that things can happen during shipping. Please be aware that once the boxes are dropped off at the post office, we are not liable for the package anymore. 

 

What we consider damaged and will replace:

• Extremely large or deep dents that affect the ability to display. For example, if the dent is very large and/or deep over the face in the illustration, then that would affect the ability to display. 

• Pages that are ripped 

• Missing pages

What we DO NOT consider damaged and will NOT replace:

• Interior color does not fill up the page

• small dents on or in the corners

• creasing on the book spine

• light and/or small scratches

• Stenciled Edges are blurry

Damage claims must be reported within 7 days of delivery to the shipping address on your order and must include a video. 

Please keep this in mind when using a third-party shipper. The 7 days will begin when the box is delivered to your third-party shipper, and NOT when it arrives at the final location.

Damaged items will be reviewed on a case-by-case basis. If it's considered damaged, you will be asked to destroy the book or send it back to us. You must do this within 3 days of receiving approval, or you will no longer receive a replacement. 

 

Secondhand purchases WILL NOT be replaced.

 

If you have any questions regarding your damaged order, please email us at 

info@bookaholicbookbox.com